I heart X-Play. I hate Xbox customer service
By Shoe
First, Adam goes off on some fanboys. About time someone did this in a high-profile capacity!
Then, I get a funny shout-out from Morgan…in reference to this. Thanks a lot (for the bad memories)….
Speaking of…. I recently had another awesomely bad experience with Xbox customer service. Some buddies and I wanted to get back into Splinter Cell Chaos Theory…one of the best multiplayer games in the history of everything. I still have the original disc, which is supposed to be backwards compatible on the 360, but for some reason, even after installing all the necessary updates, it won’t let me hook up to any multiplayer games online.
Wanting to play it so badly (it really is that good, folks), I paid for and downloaded the Xbox Originals version, thinking maybe that’ll magically work instead. Nope! Still can’t connect online (though it works for my friends just fine). So I called customer service in the hopes of getting a refund for that wasted purchase (I don’t need two versions of a game that doesn’t work), and after explaining my situation and getting transferred a couple of times, I get the dreaded, “We can’t help you or talk to you” line followed up with a swift hang-up.
You see, if Xbox customer service somehow believes that you’re not who you say you are — that you’re not the owner of that Xbox Live account/gamertag — they are instructed not to help you and to hang up…literally (it happened to me once before when I was trying to recover my account when it got hacked). There are no other options for me to pursue, even though I’m me. I can prove I’m me. Just ask me!
I just have to eat the 1200-Microsoft points purchase. Thanks a lot, lady-on-the-phone-who-hung-up-on-yes-it’s-really-me-me.
Sadder than that, I probably won’t get to play multiplayer Chaos Theory ever again. It’d be way too much trouble to dig out my old Xbox 1, clean out all the gunky dust out of all those unnecessary groves on the machine’s top, get it all hooked up standard-def-style, recover my Xbox Live account to it, etc.
Unless…LAN party, anyone?
